Patient-Driven Services

The Key to Exceptional Patient Management Techniques

The Academy Video Series offers Affordable, Accessible PCE credits

The video package contains:

• a 2 hour educational video presentation,

• a 70-page comprehensive monograph and

• review questions to be submitted to receive PCE credits

Topics covered include the following.

• First impressions/patient expectations

• Patient satisfaction

• Effective management of service encounters

• Complaint management

• Using patient surveys

• Total quality management

• Patient care documentation

This comprehensive video package has been awarded 6 PCE credits

About the Presenter:

Frank H. Bostock, MBA, CO, is an ABC Certified Orthotist. Mr. Bostock is a recognized speaker on patient management techniques in O&P and is an active member of the Academy.