Explore practical strategies for navigating complex conversations, strengthening patient relationships, and supporting better clinical outcomes.
John Brinkmann, CPO
Associate Professor, Physical Medicine & Rehabilitation, NUPOC
Explore what makes patient interactions difficult, with a focus on adherence, communication barriers, and the foundations of health behavior change.
Kelly Berk, CPO/LPO
Shamrock Prosthetics, Inc.
Gain insight into real-world challenges faced by early-career clinicians and strategies for building confidence in complex situations.
Amy Funke, CPO
MSOP Program Director and Assistant Professor, Concordia University
This session explores how emotional intelligence can help clinicians identify the “hidden baseline” of a skeptical patient. By moving from a purely biomechanical assessment to an EQ-driven partnership, clinicians can navigate difficult conversations, improve device acceptance, support better outcomes, and strengthen long-term satisfaction.
Challenging patient encounters are a routine part of clinical practice—but they don’t have to become a barrier to effective care. Gain practical tools and frameworks you can immediately apply to improve communication, strengthen patient relationships, and support better clinical outcomes.
Leave with strategies you can use in your practice right away.Choose a single session or bundle and save!
Participants are eligible to earn up to 1.25 CEUs and may self-report to their credentialing board.
